Warranty & Returns
All of our products are covered by a Manufacturer’s Warranty available to the original purchaser only.
If a product is found to be faulty due to a manufacturers error within 7 days of the receipt of the product we will replace it at no cost to the customer with a new identical product.
Our general warranty does not cover damage to the products, wear and tear or over-use etc.
If you wish to return your product for a non warranty reason:
- Product has to be unused.
- No returns for Custom Design Collars
- Item value will not be refunded. A voucher in the amount of your purchase will be issued instead.
All costs for the return of any items or products will be the responsibility of the purchaser.
Expenses related to postage for returning the product will be the responsibility of the purchaser.
Original delivery costs or their value are NOT refundable.