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Warranty & Returns


All of our products are covered by a Manufacturer’s Warranty available to the original purchaser only. 

If a product is found to be faulty due to a manufacturers error within 7 days of the receipt of the product we will replace it at no cost to the customer with a new identical product.

Our general warranty does not cover damage to the products, wear and tear or over-use etc.


If you wish to return your product for a non warranty reason:

  • Product has to be unused.
  • No returns for Custom Design Collars
  • Item value will not be refunded. A voucher in the amount of your purchase will be issued instead.
  • All costs for the return of any items or products will be the responsibility of the purchaser.

  • Expenses related to postage for returning the product will be the responsibility of the purchaser. 

  • Original delivery costs or their value are NOT refundable.