Warranty & Returns

Warranty

All of our products are covered by a Manufacturer’s Warranty available to the original purchaser only. 

If a product is found to be faulty due to a manufacturers error within 7 days of the receipt of the product we will replace it at no cost to the customer with a new identical product.

Our general warranty does not cover damage to the products, wear and tear or over-use etc.

Returns

If you wish to return your product for a non warranty reason:

• Product has to be unused.
• No returns for Custom Design Collars
• Item value will not be refunded. A voucher in the amount of your purchase will be issued instead.

• All costs for the return of any items or products will be the responsibility of the purchaser.

• Expenses related to postage for returning the product will be the responsibility of the purchaser. 

• Original delivery costs or their value are NOT refundable.